Terms and conditions

Madrid, 25 June 2020,


Dates: 22 and 23 May 2020, Madrid.

Ticket purchase for Tomavistas Festival 2020 implies the acceptance of the following conditions:



There is only one type of tickets for TOMAVISTAS 2019 at Enrique Tierno Galván Park.

Full festival ticket: it entitles the holder to enter the venue on 22 and 23 of May.

However, the Organization reserves the right to announce new tickets types for sale that are not contemplated in this point. In any case, those tickets will be subjected to the general conditions of ticket sale and access to Tomavistas 2020 detailed in the present document.



To get into the venue you will have to show your ticket that will be scanned to check it. You will have to show your ID or passport in case the Organization asks for it. Tickets are named. In case you have a ticket without your name, you will have to bring with you an authorization and an ID copy of the person whose name is on the ticket. Tickets will only be available to purchase on the official selling points authorized by the Organization. The Organization does not guarantee ticket authenticity if tickets have not been purchased at official selling points. Resale of tickets is forbidden.
The Festival Organization does not accept any responsibility for the loss or theft of the ticket. The holder of the ticket or the person whose name the ticket is in, accepts all responsibility if a photocopied or forged duplicate of the ticket is presented, and therefore loses all the rights provided by the ticket to access to the event.

Ticket possession does not allow its holder or third parties to use the ticket or its contents for advertising, marketing or promotion purposes (including, contests, gifts and/or raffles) associated with the ticket holder or third parties.

These activities will be tracked on Internet in order to establish the relevant responsibility.
The Organization may deny entrance to the sites to any ticket holder in the following circumstances:

  • Tickets are amended, broken or with falsification hints.
  • Ticket holder is violent or publicly incites hate, violence for reasons of birth, race, sex, religion, opinion, handicap, sexual orientation, gender or any other social or personal condition or circumstance. Especially any ticket holder who behaves in an aggressive manner or provokes disturbances outside or at the entrance to the festival, one who carries weapons or any object which could be used as one and anyone who wears clothes, objects or symbols that incite violence or defend activities contrary to the fundamental rights stipulated in the Law and the Constitution.
  • Ticket holder is in a state of apparent or potential drugs or narcotics intoxication.

The right of admission will never deny entrance to the ticket holder for reasons of birth, race, sex, religion, opinion, handicap, sexual orientation, gender or any other social or personal condition or circumstance.

When entering the venue public can be subject of being searched by security staff according to the Law. Objects considered dangerous by the Organization or prohibited by current Law are not allowed inside the venue.

The Organization may deny entrance or expulse from the venue to any ticket holder who does not observe the instructions from the Organization staff; who might reasonably be presumed to be heading for a high-risk or dangerous situation for the ticket holder him/herself and/or other attendees; who causes disturbances or for being in a state of apparent or potential intoxication. Each ticket holder will personally take responsibility for any actions that might cause injury to third parties or damage facilities.

All attempts of fraud, trespass and/or damage to private property caused directly or indirectly to the Organization authorize it on taking legal measurements, both civil and criminal which are deemed appropriate against the perpetrators.

For safety reasons it is not allowed to enter the venue with motorcycle helmets, suitcases, bags or large backpacks. As previous years, it is allowed to access with smaller bags such as handbags or small backpacks. Other objects that are not allowed to enter the venue are bottles, cans, laser pointers, photographic or professional video equipment, drones and weapons of any kind.




Full festival and one-day tickets must be exchanged for a wristband. Just a wristband for ticket. Under no circumstances will wristbands be handed over without being attached to the user’s wrist by a member of the organization.

Information about wristbands exchange points will be available on the official website of the festival.

The Organization will not be responsible for the state of conservation of the wristband. It is buyer’s responsibility its care and conservation. Handled, damaged or broken wristbands will not be accepted. Once the ticket has been exchanged for the wristband in the designated area, the wristband then becomes the element that certifies the right acquired.

The loss of the wristband will imply the loss of the right of admission. If you wish to leave the venue temporarily, you will have to keep your wristband to enter again.

It is allowed with the proper wristband to enter and exit as many times as needed. The Organization reserves the right of admission in case of detecting any illegal activity or that puts the public health or the care of the park at risk at the venue’s surroundings.



Once ticket is purchased, changes or refunds will not may be applicated.

In case of cancellation, the purchaser can apply for a refund in a period no longer than thirty days from the date of the public announcement of the cancellation, in the form specified by the Organization. In relation to one-day tickets or full festival tickets, the event will only be considered as cancelled if more than FIFTY PER CENT OF THE PROGRAM itself is cancelled. The organization reserves the right to alter or modify the program in case an artist is unable to perform at the festival for reasons beyond the control of the festival, and the dates of the event.
The distribution fee that the sales channels apply to the price of the ticket will not be refunded in any case by the Organization, due to the fact that it is not a recipient of this amount and that the provision of this service is understood to be made at the time of the purchase of the ticket. Likewise, the expenses incurred by the buyer of the ticket in trips or accommodation to attend the event will not be compensated.

The ticket is the only valid proof that grants the right to access the festival and to claim, if applicable, the refund of the amount in case of cancellation or suspension of it. As well as to make any claim.

The amount of the ticket will not be refunded due to bad weather conditions, nor in case of cancellation of the festival due to natural disasters, closure of Spanish airspace, terrorist threat or other causes of force majeure beyond the promoter.



The public acknowledges and accepts that the Organization holds and owns all intellectual, industrial and any other property rights, including, image rights, derived, directly or indirectly, from artistic representations or any other that may take place as a result of the celebration of the Festival without territorial or temporal limitation and without any other limitation than those provided in the current Intellectual Property Law. Consequently, the capture or recording of images or sounds is strictly forbidden without a prior written authorization from the Organization. The Organization may expel any person who fails to comply with the previous obligation not having the right of getting any refund for the amount of the ticket paid.



The public may appear on images taken by different media for broadcasting purposes through any means. The audience attending the event expressly authorizes, free of charge, the image capturing of their image as well as voice and name in order to allow maximum exploitation of the recordings that made be made during the celebration of the festival and its subsequent broadcasting made by the festival’s organization or authorized third parties by management, through any means of communication, expressly consenting a promotional and/or commercial use of images captured during the festival. In the same way the attending public relinquishes to the festival’s organization, free of charge, the patrimonial content of the right to own the right to self-image without temporal and spatial limitation, for its exploitation in any media or through any form of communication including their name in any type of advertising, promotion, publication (including internet) or any other mean even for promotional or informational purposes, as well as its display in any medium and/or format. In no case may the public claim any amount of money to the festival’s management for the exploitation of the images that may be used.

In accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27th 2016, concerning the protection of individuals with regard to the processing of personal data and the free movement of this information, it is informed that your personal data will be incorporated into automated treatments whose purpose, by TOMAVISTAS CITY AIE is to manage their participation in the activities of it, as well as to be informed of issues related to the festival. If you decide to revoke your consent to be sent advertising and information of interest by email, you can send an email to the address info@tomavistasfestival.com. The data provided will be kept as long as you do not request the cessation of the activity. The data will not be transferred to third parties except in cases where there is a legal obligation. If you wish to exercise the right of access, rectification, deletion, opposition, limitation of treatment and data portability, write (proving your identity) to the attention of TOMAVISTAS CITY AIE., C/ JUSTINIANO, 6 28004 MADRID.



Minors up to age 16 are allowed to enter the venue on 22 and 23 May 2020 only if they are accompanied by their father/mother, legal tutor or an adult (with an authorization from the ones mentioned before) that bring with them supporting documentation, have fulfilled and signed the responsibility sheet available on the festival’s website and that are responsible of avoiding the consumption of alcohol by the minors, exempting from any responsibility derived from the breach of the mentioned provision to the organization of the event (and previous presentation in the stand of minors of the appropriate authorization duly completed by their parents that can be obtained or downloaded on the website or in the places authorized for this duty before the entrance to the venue). Access is also allowed to minors over 16 and under 18 after completing and signing the responsibility sheet available on the festival website. Every minor will be provided with a wristband programmed with restrictions that will not allow them to buy alcohol and that will have to show whenever someone from the organization or security staff considers it.



The Organization reserves the right to modify, alter or cancel the dates of the event as well as to modify or cancel the content of these terms of sale at any time without the Organization incurring any liability towards the purchasers or third parties and with the only obligation to inform the attending public through the channels and/or means it deems appropriate.