General Conditions of sale of tickets and access to Festival Tomavistas 2025
These Terms and Conditions regulate the use of the online store www.tomavistasfestival.com, (hereinafter, the “Web Site”) for which Tomavistas Música S.L., hereinafter, Festival Tomavistas or Organizer, with NIF B87472395, address at C/ Cerrillo de las Pozas 52, Moralzarzal 28411 Madrid and e-mail info@tomavistasfestival.com / entradas@tomavistasfestival.com, is legally responsible.
These Conditions shall be accepted by the parties without reservation, and may be modified at any time and without prior notice, so it will be the responsibility of the User to read them each time he/she makes a purchase, since the conditions in force at the time of conclusion of the contract will be those applicable to him/her.
This electronic contract is concluded under Spanish law and specifically under the legal regime imposed by Law 34/2002 of July 11, 2002, on Information Society Services and Electronic Commerce (LSSICE) and the General Law 03/2014 for the Defense of Consumers and Users (LGDCU).
The electronic contract will not be filed by a third party and the language for its conclusion is Spanish.
Purchase Process
When making purchases through the Website, the User undertakes (i) not to place false orders; and, (ii) to provide us with true and accurate personal data. The User declares to be aware that the Holder will use such information to contact him/her and process his/her order.
The tickets purchased through the website are for personal and non-transferable use, and may not be resold. In case of breach of this obligation, the Organizer shall have the right to cancel the tickets without prior notice, refund or compensation.
The purchase of tickets will be subject to a handling or distribution fee, transaction fee or any other supplement that may be applicable depending on the specific case. These amounts will be indicated before proceeding with the purchase of the ticket.
Buying at Festival Tomavistas is easy and simple, just follow these steps:
Select the services you wish to purchase from among those offered by Festival Tomavistas. Clicking on each service will take you to its file, which includes a detailed description with information, main features and price. If you need more information, do not hesitate to ask us.
Once you have selected the service/s you wish to purchase, you must click on the “next” button, and the service will be added to your shopping cart. If you wish, you can continue adding more services to the cart, or proceed directly to the payment.
Concluded the selection of services. Finally, to continue with your contracting, you must click on the “buy” button.
To finalize the purchase, you will have to complete the form with the buyer’s data for invoicing and sending the purchased tickets by e-mail.
Finally, you will have to accept the present Conditions of Sale and choose the payment method. To the final price of the tickets will be added the price of the management fees that the purchased tickets carry.
Once the contracting process is finished, we will send you an e-mail with the details of the same, as well as a proof of contracting. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:
– Notifying it in the “Contact” section of the Web Site.
– By writing to the following e-mail address: entradas@tomavistasfestival.com
You can also request a paper invoice by contacting us within 15 days after the purchase, and we will send it to you at no additional cost.
Payment methods
Festival Tomavistas offers credit card payment to facilitate your booking.
Payment by credit or debit card is made through Weezevent’s secure payment gateway. Through this payment method, Festival Tomavistas never collects or manipulates any customer data related to your card number. All data is processed directly by Weezevent, so that Festival Tomavistas can always offer the greatest security, transparency and confidentiality in the transaction.
The cards currently supported by the payment gateway are Visa, Mastercard and Maestro, as well as those belonging to the 4B, Red 6000 and Servired networks. If you have any questions, please contact us and we will help you to clarify any concerns.
Tickets
In order to access the venue, all users must be in possession of the corresponding ticket. The ticket may be purchased at the official points of sale established for this purpose. The Organization does not guarantee the authenticity of the ticket if it has not been purchased at the official points of sale.
The types of tickets that may be purchased are as follows:
- two-day pass.
Notwithstanding the above, the Organization reserves the right to offer for sale new types of tickets not contemplated in paragraph 3.2 above. In any case, such tickets will be subject to the present general conditions of ticket sales and access to the Tomavistas Festival.
Management fees will be added to the price of the tickets. These management fees correspond to a service generated and provided to the user in the acquisition of the ticket and the payment of the same, covering implicit expenses in programming, servers, payment gateway, bank commissions and customer service.
The beneficiary of the ticket or the person in whose name the ticket is personalized assumes all responsibility in case the ticket is presented in duplicate, photocopied or falsified, losing all the rights granted by the ticket to access the venue.
Each entry has a unique barcode and/or QR code that includes all the validation information of the same through an electronic system. Any manipulation or modification of these codes is prohibited.
Tickets are nominative, the resale of the ticket is not allowed.
Tickets purchased on resale websites may be fraudulent and do not give the right to access the concert.
Possession of the ticket does not entitle the ticket holder or third parties to use the ticket or its contents for advertising, marketing or promotional purposes (including contests, giveaways and/or sweepstakes) associated with the ticket holder or third parties. Such activities will be pursued for the purpose of establishing liability.
Wristbands
Access to the venue will be granted after showing the ticket at the established place. Authorized personnel will validate the ticket with an electronic device that scans the unique code inserted in the ticket itself.
Once a ticket has been validated, access to the site will not be allowed to those who subsequently attempt to enter with the same ticket.
The ticket will be exchanged for a wristband that will be personal and non-transferable. For the delivery of the wristband it will be necessary to show, in addition to the ticket, the ID card (or equivalent identification document). Only one wristband per person will be issued. The wristband will be placed on the wrist of the user by the staff of the organization.
Information about the redemption booths will be available on the official website of the festival.
Once the ticket has been exchanged for the wristband in the area designated for this purpose, the wristband becomes the element that certifies the right of access to the site.
It is the sole responsibility of the user the care and conservation of the wristband. Tampered, damaged or broken wristbands will not be admitted.
The user must always wear the wristband. The loss of the wristband will result in the loss of the right of admission.
The appropriate wristband allows access and exit the enclosure as many times as necessary.
Your wristband will also be the only method of payment accepted at the bars and food stalls of the festival, using the cashless system.
Payment System
The cashless method with NFC chip in the wristband will be the only method of payment accepted at the bars and at the food stalls of the festival.
food stalls of the festival without this method of payment having any cost for the user. The wristband is personal and
non-transferable.
- Pre-charge prior to the festival: this can be done online, by opening a cashless account on the Website with the ticket code.
- Charge at the venue: with cash or card at the charging stations set up at the festival or online by scanning the Qr code on your wristband.
The wristband can be recharged as many times as you wish. There is no obligation to recharge a minimum amount
and no recharge fee will be charged.
Refund of the remaining balance of the wristband:
- If the user has completed all the online top-ups either through their online cashless account or through the QR code located on the NFC chip of their wristband: once the festival is over and within a maximum period of 15 days, the user will automatically receive the remaining balance back to the card used to top-up, without having to take any action or request a refund.
- If the user has made any of his or her top-ups at the recharging stations at the venue, it will be necessary to request the refund of the remaining balance online through the cashless account on the Website and provide his or her card details in order to proceed with the refund. Once the refund request has been made, you will receive the refund within a maximum of 15 days.
The deadline for the online request for the refund of the remaining balance of the wristband recharged by these means will be 14 days from the 3th of june.
Admission
The owners of the public establishment, the organizer of public spectacles and recreational activities, as well as the dependent personnel of these, are obliged to prevent the access of people and, in its case, the permanence of these in the same one, in the following suppositions:
To whoever carries weapons, or utensils of non-habitual use susceptible of being used as such.
When the assigned time or closing time has been exceeded.
To whoever tries to access the establishment without having paid the entrance or locality in the cases that this one is exigible.
To those who are accompanied by animals, with the exception of guide dogs.
Holders of reflex or professional photographic cameras, video recorders or sound recorders, except for accredited professionals for the event.
When the person who intends to access the establishment or is inside it, demonstrates behaviors that threaten social order in general or cause discomfort to other spectators or users, or hinder the normal development of the festival.
Minors must comply with the provisions of the Promoter.
In particular, in the following cases:
To whoever originates or intervenes in altercations.
To whoever exhibits clothing or symbols that incite violence, racism or xenophobia.
To those who show evident behavior of being in a state of drunkenness and/or having consumed illegal substances.
Anyone who traffics in, consumes or possesses illegal substances in accordance with the corresponding legislation.
Anyone who does not present minimum conditions of personal hygiene and who, for this reason, may cause discomfort to another person.
Access to food and water (in plastic containers without plugs) is permitted in quantities for personal consumption. Access shall be allowed with food clearly intended for children’s consumption and special food for people with allergies or allergies or special foods for people with allergies or intolerances.
For safety reasons, the following shall not be allowed on the premises:
- motorcycle helmets, and suitcases, bags or backpacks with a capacity greater than 25L;
- Coolers, metal containers, glass, ceramic, wood, or similar materials susceptible to other uses.
- Banners and/or flags, pyrotechnic or flammable items, aerosols, selfie sticks, extendable fenders, non-folding umbrellas, drones, laser pointers.
Program alterations, refunds and reimbursements
Due to mishaps or justified causes totally external and beyond the Organization’s control that force the Organization to modify or alter the characteristics of the festival as initially planned, the Organization will make its best efforts to find the most favorable alternative for the attendees and the correct development of the festival and will adopt the necessary measures to do so, always oriented to meet the expectations expected by the consumers. In the event that the modification to which the Organization is forced by reasons beyond its control, involves a substantial change in the characteristics of the festival, it will proceed to inform consumers of this circumstance, as soon as possible, so that they have the possibility of requesting a total or partial refund of the amounts of the tickets.
In the event of any of the aforementioned assumptions or modifications, the Organization will make its best efforts and will put all possible means at its disposal to adjust the schedules and carry out the announced program of the Festival.
Artists’ image rights
The attending public acknowledges and accepts that the Organization holds and is the owner of all intellectual, industrial and any other property rights, including image rights, derived, directly or indirectly, from the artistic performances or any others that may take place on the occasion of the Festival, without territorial or temporal limitation, and without any limitation other than those provided for in the current Intellectual Property Law. Consequently, it is strictly forbidden to capture, fix or record images or sounds without the prior written authorization of the Organization. The Organization may expel any person who fails to comply with the above obligation without this giving rise to any right to a refund of the entrance fee paid.
Image rights of the attending public
The public attending the festival may appear in images taken by different media for subsequent dissemination through any medium. The public attending the event expressly authorizes, free of charge, the capture and fixation of their image, voice and name in order to allow the maximum exploitation of the recordings that may be made during the celebration of the Festival and its subsequent dissemination by the Organization or third parties authorized by it through any media, expressly consenting to a promotional and/or commercial use of the images captured.
Likewise, the attending public assigns to the Organizer, free of charge, the patrimonial content of the right to its own image, without temporal and spatial limitation, for its exploitation in any media or through any form of communication, including its name in any type of advertising, promotion, publication (including Internet), or any other media, including for promotional or informative purposes, as well as its exhibition in any media and/or support. Under no circumstances may the attending public claim any economic amount from the Organization derived from the exploitation of such images.
Access for minors
All minors under 16 years of age may access the festival by purchasing a ticket as long as they are accompanied by their parents or guardians, and remain at all times in the same area as their parents or guardians. During their stay on the site, the adults responsible for the minors will ensure the correct behavior of the minors.
Minors under 16 and 17 years of age may access the event by purchasing their corresponding ticket without the need to be accompanied by another adult.
The Organization informs that current legislation expressly prohibits the sale, consumption and supply of alcoholic beverages to minors under 18 years of age. To this end, each minor will be identified with a bracelet, which must be visible at all times; minors between 14 and 18 years of age must show and prove at the entrances and inside the venue, when required to do so, the official and legal documentation that identifies them as minors under 18 years of age.
The National Identity Card (DNI) is mandatory for all persons over 14 years of age residing in Spain. It is also compulsory for foreign residents who spend more than 6 months in our country.
Failure to comply with the above will be cause to exercise the right of admission with respect to general or particular conditions, and no refund of the amount paid for the ticket purchased will be made.
Right of withdrawal
The User may not exercise the right of withdrawal or termination provided for in the rules of consumers and users as this right is excluded for services related to leisure or recreational activities, in accordance with the provisions of Article 103 of the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of 16 November.
Complaint forms
The Organizer will have complaint forms in the official model established by the Community of Madrid, available to the public of the event in the places provided for by the regulations in force in case they request them.
Dispute resolution
As required by the new European regulations, we inform users of the existence of a European platform for dispute resolution for online contracting. Thus, for the resolution of consumer disputes (pursuant to Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform which is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES