Frequent Questions & Answers

What type of tickets are available?

Two-days ticket: Grants the right to access the concert area on may 24 and 25

One day tcikes: grants the right to acces the concert area on may 24 or 25

There are also tickets valid for children between 0 and 10 years old and between 11 and 15 years old with special prices.

The organization reserves the right to offer other types of promotional tickets.

The organization reserves the right of admission.

Are there specific entrances for people with reduced mobility? (PRM)

Yes, they are specific steps for people with a degree of disability equal to or greater than 33%, whether physical, cognitive or intellectual, since these people are considered to have reduced mobility. Pregnant women or people with any eventual illness are not considered people with reduced mobility. If it is a recognized long-term condition, entry will be allowed with this type of ticket.

PMR people have access to enabled areas with good visibility and access without architectural barriers as well as enabled bathrooms and can be accompanied by a person who will have access to these areas with their companion and will access the festival with a general ticket.

How is managed the entry of minors to the festival?

Minors until age 10 have a symbolic ticket which price will be donate to “Acción social por la música” and will be a reduced price entry from 11 to 15.

Children up to 10 years old can enter the festival free of charge. There is a reduced price ticket for minors from 11 to 15. Children between 0 and 15 years must be accompanied by their parents or legal guardians (carrying the documentation that proves it: ID or family book) or by another adult with the corresponding authorization of the parents or legal guardians and their documentation.

In all cases, they should fill in the responsibility sheet.

People between 16 and 17 do not have to be accompanied, but do have to take with them the completed responsibility form.

All the information about minor access you can find it here.

What if I lose my ticket?

The festival organization does not take responsibility for the loss or theft of tickets.

Are tickets personal and non-transferable?

Yes, they are. If you finally cannot attend the festival, you can give your ticket to another person who must bring with him/her your authorization.

Do I have to print my ticket to get into the venue?

It is unnecessary to print your ticket. You can get into the festival site by showing it on your mobile device.

What happens if I buy my festival ticket from an unauthorized ticketing company, on an online auction website or from an individual and it turns out to be counterfeit?

The Organization does not guarantee the authenticity of any ticket which has not be bought at the official points of sale.

In case of carrying a duplicate entry, the first entry validated by the organization will be taken as valid.

Do I need to exchange my ticket for a wristband? Where do I need to do it? Is there a cut-off time?

At the entrance of the festival your ticket will be validated and exchanged by a wristband. Wristbands will be exchanged

until the start time of the last concert each day.

What if I broke or lose my wristband? Can I wet it?

Losing your wristband denies you the access to the festival. Moreover, the Organisation advice broken wristband will not be considered valid.

You can wet it.

What is the payment method at the festival?

We use the cashless payment system with wallet bracelets. This will be the only payment method in Tomavistas 2024. However, the charging of the bracelets can be done via the web or on site with a card or cash.

All information about cashless here.

Can I enter the venue with food and water?

Access to food and water (in plastic containers without plugs) is permitted in quantities for personal consumption. Access shall be allowed with food clearly intended for children’s consumption and special food for people with allergies or allergies or special foods for people with allergies or intolerances.

Can I enter the venue with animals?

Animals are not allowed into the festival site, apart from guide dogs.

Can I buy tobacco inside the venue?

Tobacco is not sold inside the venue.

Is it allowed to get into the site with photo and/or video cameras?

It is not allowed to get in with professional photo cameras (reflex) and/or video cameras. Cameras with interchangeable lenses are not permitted either. You can get in with them only in the case you have been previously authorised by the festival organisation.

Can I exit and go back into the venue?

You can exit and go back as you wish with the proper wristband. The festival reserves the right of admission in case of detecting any illegal activity or that puts the public health, the care of the park or the neighbor’s rest at risk.

What are the festival’s schedules? What is the best way to be updated about any news of the festival?

You can check the schedules soon on this website.

The best way to keep updated is to suscribe to our newsletter and follow us on our social media.

Are there any forbidden items in the festival?

Bladed weapons and fire guns are forbidden as well as any other element which is considered dangerous for this type of event: knives, helmets, sprays, selfie sticks, rollerskate, umbrellas and any other element the security staff consider dangerous for its development.

Are baby carriages allowed inside?

Yes, they are. They will be always under its owner’s responsibility. They may also be subject to a search.

Is there a cloakroom on the venue?

Yes, there is a cloakroom at the entrance of the venue and the cost per item is €2, you can pick up your things up to half an hour after the end of the last concert.

Is there a lost property point?

The cashless incident point also used as lost property points. At the end of each day, every handed object is taken to the production offices and the next day they are taken back to the information point where they can be reclaimed. Once the festival is over, every lost property is taken to Tomavistas Festival office. If you have lost anything and did not reclaim it during the festival, you can e-mail us to info@tomavistasfestival.com

How can I reserve a stand on the festival site?

You can get information about how to reserve a stand by sending an email to info@tomavistasfestival.com.

Where is the medical team situated?

The medical team is situated on the right side of the main stage.

Where is the garbage thrown away? Is there any recycling system?

Inside the venue you will find different containers for the separate collection of waste. We are a sustainable festival, this is the reason why we have a recycling system.

Where are the toilets?

There are WC areas distributed all around the venue (also for disabled people). You can see their location by downloading the sitemap on our website.

Which are the essentials I need to bring with me to enjoy the festival?

Comfortable footwear, a hat or cap to protect you from the sun, a jacket or jumper for night concerts, earplugs (if you need them) and a raincoat in case it rains. If you are a smoker, do not forget to bring with you your tobacco. It is not sold inside the venue.

Is there a security post where I can ask for help in case I have a serious problem?

If you have a serious problem you can talk to any member of our Organisation. They will do everything they could to assist and help you. You will also find security staff all around the venue.

Will there be a map of the venue or a hand programme?

Both will be soon available on the festival’s website. It will also be sent to you by email so you can save it on your mobile device. For sustainable reasons, there will not be any physical handed programs.

Is there any space available for people with reduced mobility or any specific need? And for their carers or companions?

Both stages have adapted areas for people with reduced mobility. Only one carer or companion is allowed for each person.

Where can I get answers to additional questions?

Contact us at info@tomavistasfestival.com if you have generic questions, at entradas@tomavistasfestival.com if you have questions related to tickets and at cashless@tomavistasfestival.com if you have questions related to the payment system.