Frequent Questions & Answers
What type of tickets are available?
Three-days ticket: Grants the right to access the concert area on June 22,23 and 24
There are also tickets valid for children between 0 and 10 years old and between 11 and 15 years old with special prices.
The organization reserves the right to offer other types of promotional tickets.
The organization reserves the right of admission.
How is managed the entry of minors to the festival?
Minors until age 10 have a symbolic ticket which price will be donate to “Acción social por la música” and will be a reduced price entry from 11 to 15.
Children up to 10 years old can enter the festival free of charge. There is a reduced price ticket for minors from 11 to 15. Children between 0 and 15 years must be accompanied by their parents or legal guardians (carrying the documentation that proves it: ID or family book) or by another adult with the corresponding authorization of the parents or legal guardians and their documentation.
In all cases, they should fill in the responsibility sheet.
People between 16 and 17 do not have to be accompanied, but do have to take with them the completed responsibility form.
All the information about minor access you can find it here.
What if I lose my ticket?
Are tickets personal and non-transferable?
Do I have to print my ticket to get into the venue?
It is unnecessary to print your ticket. You can get into the festival site by showing it on your mobile device.
What happens if I buy my festival ticket from an unauthorized ticketing company, on an online auction website or from an individual and it turns out to be counterfeit?
The Organization does not guarantee the authenticity of any ticket which has not be bought at the official points of sale.
In case of carrying a duplicate entry, the first entry validated by the organization will be taken as valid.
Do I need to exchange my ticket for a wristband? Where do I need to do it? Is there a cut-off time?
At the entrance of the festival your ticket will be validated and exchanged by a wristband. Wristbands will be exchanged
until the start time of the last concert each day.
What if I broke or lose my wristband? Can I wet it?
Losing your wristband denies you the access to the festival. Moreover, the Organisation advice broken wristband will not be considered valid.
You can wet it.
Can I enter the venue with animals?
Can I buy tobacco inside the venue?
Is it allowed to get into the site with photo and/or video cameras?
It is not allowed to get in with professional photo cameras (reflex) and/or video cameras. Cameras with interchangeable lenses are not permitted either. You can get in with them only in the case you have been previously authorised by the festival organisation.
Can I exit and go back into the venue?
What are the festival’s schedules? What is the best way to be updated about any news of the festival?
You can check the schedules soon on this website.
The best way to keep updated is to suscribe to our newsletter and follow us on our social media.
Are there any forbidden items in the festival?
Are baby carriages allowed inside?
Is there a cloakroom on the venue?
Yes, there is a cloakroom at the entrance of the venue and the cost per item is €2, you can pick up your things up to half an hour after the end of the last concert.
Is there a lost property point?
The cashless incident point also used as lost property points. At the end of each day, every handed object is taken to the production offices and the next day they are taken back to the information point where they can be reclaimed. Once the festival is over, every lost property is taken to Tomavistas Festival office. If you have lost anything and did not reclaim it during the festival, you can e-mail us to info@tomavistasfestival.com
How can I reserve a stand on the festival site?
Where is the medical team situated?
The medical team is situated on the right side of the main stage.
Where is the garbage thrown away? Is there any recycling system?
Where are the toilets?
There are WC areas distributed all around the venue (also for disabled people). You can see their location by downloading the sitemap on our website.
Which are the essentials I need to bring with me to enjoy the festival?
Is there a security post where I can ask for help in case I have a serious problem?
Will there be a map of the venue or a hand programme?
Is there any space available for people with reduced mobility or any specific need? And for their carers or companions?
Where can I get answers to additional questions?
Contact us at info@tomavistasfestival.com if you have generic questions, at entradas@tomavistasfestival.com if you have questions related to tickets and at cashless@tomavistasfestival.com if you have questions related to the payment system.