Frequent Questions & Answers

Minors until age 10 have free access and reduced price entry from 11 to 15.

Children up to 10 years old can enter the festival free of charge. There is a reduced price ticket for minors from 11 to 15. Children between 0 and 15 years must be accompanied by their parents or legal guardians (carrying the documentation that proves it: ID or family book) or by another adult with the corresponding authorization of the parents or legal guardians and their documentation.

In all cases, they should fill in the responsibility sheet.

People between 16 and 17 do not have to be accompanied, but do have to take with them the completed responsibility form.

All the information about minor access you can find it here.

Yes, they are. If you finally cannot attend the festival, you can give your ticket to another person who must bring with him/her your authorization.

It is unnecessary to print your ticket. You can get into the festival site by showing it on your mobile device.

The Organization does not guarantee the authenticity of any ticket which has not be bought at the official points of sale.

1. Once the ticket is purchased, it won’t be exchanged nor its fee refunded.
2. The ticket is the only and exclusive valid proof for accessing the show as well as to claim for a refund in the event of cancellation or suspension of the same.
3. At the entrance, the audience might be subject to a frisk, within the Law, denying the access with food, drinks, bottles, cans, umbrellas or any object the Organisation may consider dangerous or forbidden by current regulations.
4. In case the date or place of the event changes for any circumstance the ticket will be valid for the final date or place.
5. The Organisation reserves the right to modify or alter the program provided when a cancellation of an artist for external reasons occurs.
6. Admissions refusal right is reserved.
7. In case of variation or partial cancellation of the show caused by fortuitous facts or force majeure once the same has begun, abiding by the Decree 2816/1982, which approves the Public Shows and Recreational Activities Police Regulations, the Organisation will not be obligated to refund the ticket fee.
8. No refund proceeds in case the show is canceled once more than half of it has passed.
9. Bad climate conditions and schedule changes do not give the right to ticket fee refund.
10. In case of total cancellation of the show, the Organisation commits to total ticket fee refund, with the exception of natural disasters, terrorist threats, closing of the Spanish airspace or other force majeure causes non-chargeable to the Organisation.
11. The distribution cost that sales means apply to this ticket will not be refunded in any case by the Organisation, since the Organisation is not responsible for such cost and that the benefit of this service is understood to be carried out when purchasing the ticket.

At the entrance of the festival your ticket will be validated and exchanged by a wristband. Wristbands will be exchanged until 2am every day.

Losing your wristband denies you the access to the festival. Moreover, the Organisation advice broken wristband will not be considered valid.

You cannot enter the venue with  drink bottles of water without top.

Inside the venue, there will be a fantastic assortment of FoodTrucks with all kinds of foods and tastes.

Every FoodTruck follows the Health and Food Allergen Information Policy of the Community of Madrid.

Animals are not allowed into the festival site, apart from guide dogs.

Tobacco is not sold inside the venue.

Tuents by Tuenti is the currency of Tomavistas Festival 2019.

This year payment processes are simpler and same coins are valid for both days.

This is how it works:

 

 You can pay your drinks with Tuents at any bar of the festival*. If you have Tuents leftover by the end of the day, you can return them and get your money back** or you can exchange them for extra GB in your Tuenti data plan or discounts on food delivery services, events, and concert tickets once the festival is over.

What is more, you can get these discounts whether or not you are a Tuenti client.

At the end of the festival, have a look in your pockets and use the printed code of your Tuents to do the exchange on gigastuenti.es.

Conditions here.

*You cannot pay with Tuents neither food or merchandising.

** Same coins are valid for both days. A place and time will be set for Tuents return process inside the venue.

It is not allowed to get in with professional photo cameras (reflex) and/or video cameras. You can get in with them only in the case you have been previously authorised by the festival organisation.

You can exit and go back as you wish with the proper wristband. The festival reserves the right of admission in case of detecting any illegal activity or that puts the public health, the care of the park or the neighbor’s rest at risk.

You can check the schedules soon on this website.

The best way to keep updated is to suscribe to our newsletter and follow us on our social media.

Bladed weapons and fire guns are forbidden as well as any other element which is considered dangerous for this type of event: knives, helmets, sprays, selfie sticks, rollerskate, umbrellas and any other element the security staff consider dangerous for its development.

Yes, they are. They will be always under its owner’s responsibility. They may also be subject to a search.

No, there is not a cloakroom on site.

Tuents by Tuenti points of sale are also used as lost property points. At the end of each day, every handed object is taken to the production offices and the next day they are taken back to the information point where they can be reclaimed. Once the festival is over, every lost property is taken to Tomavistas Festival office. If you have lost anything and did not reclaim it during the festival, you can e-mail us to info@tomavistasfestival.com

You can get information about how to reserve a stand by sending an email to info@tomavistasfestival.com.

The medical team is situated on the right side of the main stage.

Inside the venue you will find different containers for the separate collection of waste. We are a sustainable festival, this is the reason why we have a recycling system.

There are WC areas distributed all around the venue (also for disabled people). You can see their location by downloading the sitemap on our website.

Comfortable footwear, a hat or cap to protect you from the sun, a jacket or jumper for night concerts, earplugs (if you need them) and a raincoat in case it rains. If you are a smoker, do not forget to bring with you your tobacco. It is not sold inside the venue.

If you have a serious problem you can talk to any member of our Organisation. They will do everything they could to assist and help you. You will also find security staff all around the venue.

Both will be soon available on the festival’s website. It will also be sent to you by email so you can save it on your mobile device. For sustainable reasons, there will not be any physical handed programs.

Both stages have adapted areas for people with reduced mobility. Only one carer or companion is allowed for each person.

For those costumers who need them, there are complaint forms at Tuents by Tuenti points of sale as well as at the ticket box.