CASHLESS

Before the festival:

• If you already have your ticket for the festival, you can top up online by creating an account on the event website.
• We will give you your wristband at the ticket validation point with the balance you topped up before coming.

Do it to fully enjoy the festival avoiding queues and saving time!

During the festival:

• You can top up online on the festival website from your smartphone.
• You can top up with your wristband QR
• You can top up your cashless wristband at the Cashless points you will find at the venue, both with card or cash. In case you have not topped up your wristband before getting to the festival, we recommend you to do it as soon as you enter the venue with a balance enough for the whole event. This will make you save time and fully enjoy every second of the experience!

There is not limit. You can top up as many times as you want and you can ask for a refund of the remaining balance after the festival via the event website.

Your wristband will be the only payment method accepted at the festival’s bars and food trucks. The wristband is personal and non-transferable.

It is a virtual wallet integrated into your wristband with which you can pay both at festival’s bars and food trucks.

A sustainable system since it prevents the waste generated by tokens; safe since your wristband is non-transferable, it will always be with you on your wrist; and simple since you can make a previous top-up from home and activate the auto-top up option, forgetting about queues at the venue.

The creation of your cashless account is optional and you can do it whenever you want (before, during or after the event). We recommend you to do it because it will allow you to:

• Top up balance online before the event and save time.
• Create an auto-top up option and forget about your balance during the festival.
• Lock your wristband in case you lose it during the event.
• Check the balance of your wristband and the history of your transactions.
• Request a refund of the remaining balance of your wristband once the festival is over.

It’s very easy!

• Create your account with your username and password.
• Enter the numerical code of your ticket (you will find it on the PDF of your ticket, above the QR code) or the 6-letter code that you will find behind the chip of your wristband.
• Choose the amount to top up, insert your card and that’s it!

Don’t worry, you can top up your wristband as many times as you want at any of the Cashless points at the festival or via the website with your username and password or scaning your wristban QR code. Activate the limited auto-top up option and you will not run out of credit at any time!

No, if you registered your cashless account, you can access to it and top up online as many times as you need. However, the auto-top up system is more convenient and, as there is a refund option, there is no risk of losing your remaining balance.

You can get your wristband at the ticket validation point:

Thursday 22 and Friday 23 from 04.00pm and saturday 24 from 12.00 pm

If you have topped up balance online, we will give you your wristband with the balance on it.

You can ask at a Cashless point or directly at a point of sale.
If you have created a Cashless account, you can check your balance online as well. (*)

(*) The data may not be available or may not be 100% updated at all times during the event.

Yes, you can access to your transaction history via your online cashless account, and if you need it you can also download receipts. (*)
If you did not create your cashless account, you can request this information at a Cashless incident point.

(*) The data may not be available or may not be 100% updated at all times during the event.

The most important thing you must know is that if you did not create a cashless account, you will need your wristband to request a refund. Keep it after the event.

You can request the refund of the remaining balance via your user account from Monday, Jun 26 at 09:00 a.m. until Monday July 3 at 09.00 a.m. (both inclusive).

To request a refund:

• If you have created a cashless account: sign in, request the refund and enter your card details. If you saved your card when you created your cashless account, you won’t need to enter it. The remaining balance will be refunded to that credit card.
• If you haven’t created an online cashless account, you should create the account and do so by entering the 6-letter code on your wristband. Request the refund and enter your card details. The remaining balance will be refunded to that credit card.

Important notice: keep your wristband. It is the only way to get back your remaining balance. The barcode on your ticket will not be linked to the wristband you used during the event.

If your balance does not appear in your cashless account, check that your wristband is linked to your cashless account: the 6-letter code of it must appear in the cashless account next to your email address.

Once the refund has been requested, you will receive the remaining balance in your bank account within a maximum period of one month, depending on your bank.

Banks do not accept transfers below 0.5€, this is why it will be only possible to refund remaining balances greater than 0,2€.

As a reminder, you can create a cashless account online:

• Before going to the event, entering the barcode of your ticket.
• After being given your wristband, by entering the 6-letter code of your wristband.

This identification process is necessary to be able to block your wristband. Therefore, if you have not created an online cashless account before or during the event, we will not be able to block it and you will lose all the money topped up in the wristband (apart from the wristband itself.)

You will need the 6-letter code on your wristband to claim your remaining balance after the festival so don’t lose it nor throw it away!

You can use your wristband to share your balance with your friends if you want. But remember that whoever has the balance on the wristband must be the person who will always have to order and pay.

We will not accept cut wristbands as we cannot know who owns it. Therefore, please, do not cut it. Go to a cashless point and we will solve the problem for you. In case of having activated a cashless account, the wristbands are nominative and in this case we can verify the ownership.

Yes, the wristband can get wet.