CASHLESS

IN TOMAVISTAS

THE PERIOD TO REQUEST A REUND OF THE REMAINING BALANCE OF THE WRISTBANDS IS NOW CLOSED.

FAQS

What happens with the unspent balance after the festival?

The most important thing you must know is that if you did not create a cashless account, you will need your wristband to request a refund. Keep it after the event.

You can request the refund of the remaining balance via your user account from Monday, May 23 at 00:00 a.m. until Sunday, May 29 at 11:59 p.m. (both inclusive).

Banks do not accept transfers below 0.50€, this is why it will be only possible to refund remaining balances greater than 0,5€.

To request a refund:

  • If you have created a cashless account: sign in, request the refund and enter your card details. If you saved your card when you created your cashless account, you won’t need to enter it. The remaining balance will be refunded to that credit card.
  • If you haven’t created an online cashless account, you should create the account and do so by entering the 6-letter code on your wristband. Request the refund and enter your card details. The remaining balance will be refunded to that credit card.

Important notice: keep your wristband. It is the only way to get back your remaining balance. The barcode on your ticket will not be linked to the wristband you used during the event.

If your balance does not appear in your cashless account, check that your wristband is linked to your cashless account: the 6-letter code of it must appear in the cashless account next to your email address.

Once the refund has been requested, you will receive the remaining balance in your bank account within a maximum period of one month, depending on your bank.

How can I top up balance on my wristband?
Before the festival:

  • If you already have your ticket for the festival, you can top up online by creating an account on the event website.
  • We will give you your wristband at the ticket validation point with the balance you topped up before coming.

Do it to fully enjoy the festival avoiding queues and saving time!

During the festival:

  • You can top up online on the festival website from your smartphone.
  • You can top up your cashless wristband at the Cashless points you will find at the venue, both with card or cash. In case you have not topped up your wristband before getting to the festival, we recommend you to do it as soon as you enter the venue with a balance enough for the whole event. This will make you save time and fully enjoy every second of the experience!

There is not limit. You can top up as many times as you want and you can ask for a refund of the remaining balance after the festival via the event website.

Can I use my cashless wristband during the whole event?

Your wristband will be the only payment method accepted at the festival’s bars and food trucks. The wristband is personal and non-transferable.

It is a virtual wallet integrated into your wristband with which you can pay both at festival’s bars and food trucks.

A sustainable system since it prevents the waste generated by tokens; safe since your wristband is non-transferable, it will always be with you on your wrist; and simple since you can make a previous top-up from home and activate the auto-top up option, forgetting about queues at the venue.

Why should I create a Cashless account?

The creation of your cashless account is optional and you can do it whenever you want (before, during or after the event). We recommend you to do it because it will allow you to:

  • Top up balance online before the event and save time.
  • Create an auto-top up option and forget about your balance during the festival.
  • Lock your wristband in case you lose it during the event.
  • Check the balance of your wristband and the history of your transactions.
  • Request a refund of the remaining balance of your wristband once the festival is over.
How can I create an online cashless account?

It’s very easy!

  • Create your account with your username and password.
  • Enter the numerical code of your ticket (you will find it on the PDF of your ticket, above the QR code) or the 6-letter code that you will find behind the chip of your wristband.
  • Choose the amount to top up, insert your card and that’s it!
How can I charge my wristband at the venue?
At the venue you can charge your cashless wristband with cash or credit card as many times as you want at the points enabled for it. In case you have not topped up your wristband before getting to the festival, we recommend you to do it as soon as you enter the venue with a balance enough for the whole event. This will make you save time and fully enjoy every second of the experience!. Don’t worry, you can request a refund of the remaining balance once the event is over.
What happens if I run out of credit at the festival?
Don’t worry, you can top up your wristband as many times as you want at any of the Cashless points at the festival or via the website with your username and password. Activate the limited auto-top up option and you will not run out of credit at any time!
What is the auto-top up option?
Once you open your cashless account and make your first top-up, you will be given the chance to choose an auto-top up option: every time your balance drops below 5€, a 20€ top-up will be made automatically on your wristband. This feature is completely opcional and will only be activated if you choose it during the process.
If I don't activate the auto-top up option, will I have to go to the cashless points at the festival?
No, if you registered your cashless account, you can access to it and top up online as many times as you need. However, the auto-top up system is more convenient and, as there is a refund option, there is no risk of losing your remaining balance.
Where do I get the wristband?

You can get your wristband at the ticket validation point:

Every day of the festival from 5:00 p.m.

If you have topped up balance online, we will give you your wristband with the balance on it.

Does the wristband have any cost? And the top-up in advance?
No, it’s totally free!
How can I know the balance I have on my wristband?

You can ask at a Cashless point or directly at a point of sale.
If you have created a Cashless account, you can check your balance online as well. (*)

(*) The data may not be available or may not be 100% updated at all times during the event.

Do I have access to my history transaction?

Yes, you can access to your transaction history via your online cashless account, and if you need it you can also download receipts. (*)
If you did not create your cashless account, you can request this information at a Cashless incident point.

(*) The data may not be available or may not be 100% updated at all times during the event.

What happens if I lose my wristband?
If you have created a cashless account online, you can ask us to block your wristband at a Cashless information point.

As a reminder, you can create a cashless account online:

  • Before going to the event, entering the barcode of your ticket.
  • After being given your wristband, by entering the 6-letter code of your wristband.

This identification process is necessary to be able to block your wristband. Therefore, if you have not created an online cashless account before or during the event, we will not be able to block it and you will lose all the money topped up in the wristband (apart from the wristband itself.)

You will need the 6-letter code on your wristband to claim your remaining balance after the festival so don’t lose it nor throw it away!

Can I share my wristband?
Each wristband is non-transferable and is associated with a single person. Wristbands that are visibly tampered with will not be accepted as a method of payment. Remember that your wristband is like your ticket: if it is suspected of being tampered with, you will not be able to enter the venue either, so take good care of it.

You can use your wristband to share your balance with your friends if you want. But remember that whoever has the balance on the wristband must be the person who will always have to order and pay.

What happens if the wristband tightens or breaks? Can it get wet?

We will not accept cut wristbands as we cannot know who owns it. Therefore, please, do not cut it. Go to a cashless point and we will solve the problem for you. In case of having activated a cashless account, the wristbands are nominative and in this case we can verify the ownership.

Yes, the wristband can get wet.

take care of your wristband!

Your wristband is an electronic wallet made up of a chip in which your money is stored. Take care of it as if it were your wallet!

Cashless Tomavistas Festival

Avoid exposure to heat and do not try to pierce it, as it will be permanently deactivated.

If you have more questions:

Write to us at cashless@tomavistasfestival.com and we will be pleased to assist you. What is more, at the venue there you will find a cashless point for any information you need.